Delivery & Returns

Biggie Best aims to dispatch orders to mainland UK addresses on a standard delivery within 3 working days subject to stock availability, however, throughout the year delivery times may differ and at busy times this may take slightly longer. In the event that an item is out of stock, we will notify you via email of the delay as soon as possible.

Delivery Cost

Postage and packaging charges for standard UK mainland deliveries is calculated in accordance to the weight of your basket at the checkout. Please refer to the table below. The postage charge is worked out automatically in ordering your goods.

If your total order cost is: £0 - £149.99 the postage cost will be £5.95

£150 - £249.99 the postage cost will be £9.95

£250+ the postage will be £35.00 (Large furniture items)

Postage and packaging for Channel Island deliveries will be quoted.

Track your order

Once your order has been placed and you have provided us with an email address in which you would like to use as a standard means of communication, Biggie Best will send you an email to confirm that the order has been received. Once your order has been processed and despatched you will receive a further email information you that your goods has been shipped.

Each order will be assigned its own tracking number. This enables you to view the status of your order. You can also track your order at any time by logging in to your account page and click on ‘track your order’. If you require any further assistance please do not hesitate to contact our customer services, who would be happy to look into your order.

Failed delivery

If an item is held at the post office awaiting collection and it has not been subsequently collected, or if a delivery is refused and then returned to us then a £6.50 charge will apply for the cost of returning the goods to us.

Delivery instructions

Signatures are required for standard and next day delivery, however if you are happy for your goods to be left in a safe place then please ensure you state this in the relevant box during the checkout process or enter an alternative delivery address. Please note that leaving instructions are subject to the delivery driver accepting that the parcel is safe to be left. Please be advised if you are not available to sign for your delivery and do not notify us that the parcel can be left you may incur the charge of redelivery. If the couriers are unable to deliver a calling card will be left for you to arrange re-delivery.

Please note that if an order is of high value then we may send it on a service which does require a signature regardless of whether you give instructions.

By specifying a place that you would like the courier to leave the parcel without a signature you are accepting liability if the goods go missing after being left in the place that you have specified – ultimately we are unable compensate you for this. If you are concerned that there is not a safe place then please give a delivery address where someone will be available to accept the delivery.

Availability

As we ship our products directly from the manufacturers, all of our due dates are approximate and subject to a number of possible shipping/customs/manufacturing delays. We endeavour to fulfil orders as soon as possible but regrettably may not always be able to keep you updated with changes on due dates due to volume of orders.

We use either a reputable courier, depending on the size and weight of your order or postal services.

Returns

We believe that satisfying our customers is essential in progressing as a business. Although we hope that you will be delighted with your order, we understand there are occasions in which you want to return goods. You can return items to us within seven working days of receipt. Please remember that if you decide within the first seven working days of receipt that the goods are not to your satisfaction you may return them to us. All we ask is that you return the goods in all their original packaging and condition, including the outer box and in a resalable condition. We are not able to refund postage charges for none damaged or faulty goods but we will send any exchanges or replacements free of postage charges.

Returning goods

Contact our customer services by email at enquiries@biggiebest.co.uk stating your reason for return and whether you would like an exchange or refund. In the case of a damaged product, please do send over an image where possible for us to pass on to quality control.

Under the Sale of Goods Act 1979, you may be entitled to a refund or replacement where goods are faulty or damaged, please notify us within 28 working days of receiving the goods and have a valid proof of purchase. If the item is damaged or faulty, please return the item to us. We will refund your original carriage charge and send a replacement free of delivery charges. Please ensure that if you are sending anything back to us that you request proof of postage, as we will not be liable for items lost in transit on their way back to us without proof of postage. All we ask is that you return the goods in suitable packaging to avoid any further damages.

If you wish to return an item which is not damaged or faulty for a refund or exchange please notify us within 14 working days. You have a further 14 days to return your item to us. This is done at your own cost and original postage paid will not be refunded.

If you have requested a refund, please allow up to 14 days of receipt of your returned items to be processed. The refund can only be credited back onto the original card used to purchase the item(s).

You can track your refund has been processed by logging on to your account, view previous orders and selecting returns.Please note that refunds for items bought as gifts can only be given to the original purchaser and if you decide to swap an item we cannot stop the payer from knowing.

Please be advised that if an item is returned to us after our returns period has ended, and without advising us first, then we can only offer an exchange or credit notes, we are unable to offer a full refund.

Please note if you have a query or problem with an item that you have bought through one of our stockists, you need to contact them directly.

Please ensure that you understand when placing an order, that if something is wrong and you need to return it then our courier does not offer timed or weekend collections, and someone needs to be in when the collection takes place.